legal bits
REFUNDS
Tickets are non–returnable and non-refundable except when an event is cancelled.
In the event that a refund is agreed, your refund will be issued back to the online payment method that you used when purchasing the tickets.
EXCHANGES
Tickets are specific to the event you have booked. We cannot transfer any ticket from one event to another event. If you cannot make the event you have booked, you are free to pass your ticket onto another person, however, they must show the ticket (either on email, phone or in print) on the door to gain entry to the event.
Tickets that are not purchased through our official vendors may be invalid and entry may be denied to the venue. In this circumstance, no refunds will be provided.
CONCESSIONS
If you buy a ticket with a student or unemployed concession, ID that corresponds with that concession will be required for access to the venue and should be available for inspection on request (e.g. drivers licence, student card, unemployment benefit document).
If you are unable to present valid ID on collection you will be asked to pay the standard ticket price or may be refused entrance to the venue.
BOOKING FEE
A booking fee of 5% will be added to each booking. The booking fee covers the cost of bank charges, computer technology and ticket administration.
TICKET PROOF OF PURCHASE
Purchased tickets must be presented to access the show either electronically or hard copy. If you do not hold a valid ticket you will not be able to gain entry to the event.
UNDER 18’s
Some events have specific mandatory age guidance and/or content warnings (see event pages for details).
All under 18’s must be accompanied by a responsible adult who will be held responsible for the conduct and behaviour of the child.
For events that do not have specific age guidelines, it at the accompanying parents/guardians’ discretion of to decide if an event is suitable for their child.
DATA PROTECTION
See our Privacy Policy for details of how we collect and use your personal information including our Cookie Policy.
SEAT MOVES
We reserve the right to move customers to seats of the same or greater value.
FRAUDULENT BOOKINGS
We reserve the right to cancel ticket bookings which we reasonably suspect to have been made fraudulently. Tickets are for personal use only. Buying tickets as, or on behalf of a business or trader engaged in the resale of tickets is strictly prohibited. Tickets cannot be resold for commercial gain. We may cancel tickets and refuse entry if we have reason to believe this condition has not been respected. Customer accounts may also be suspended.
We are entitled to seize and/or cancel any ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent, ticketing partner or (where applicable) the official ticket resale partner of the event. We may also seize and/or cancel without refund any ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such ticket and its holder may be passed on to the relevant authorities.
We are not required to accept tickets if we know or have reasonable grounds for believing that the tickets have been duplicated or purchased from any of the following: unauthorised agents or other unauthorised sources including, without limitation, ticket touts. We are entitled to refuse entry to any person holding such a ticket or to eject them from the venue and/or the event.
The number of tickets purchased may be subject to a cap. We reserve the right to cancel any tickets which we reasonably believe were bought in excess of this cap or were otherwise purchased in breach of these venue terms.
Any event-specific terms and conditions, restrictions and accessibility will be posted in the relevant event booking page description.
REASONABLE BEHAVIOUR
We reserve the right to refuse admission to, or to eject a ticket holder for behaviour likely to cause damage, injury or nuisance, or failure to comply with reasonable requests. On occasion we may have to conduct security searches to ensure the safety of customers.
SOUND AND LIGHTING
Some events may contain sound levels/effects which can cause injury to your hearing. Some events include lighting effects which may affect some people. Warning notices will be posted around the venue.
OUTSIDE FOOD AND DRINK
Please note that only food and drink purchased at our venues may be consumed within them.
NO SMOKING / VAPING
All our venues are no smoking – this includes the use of electronic cigarettes/vapes.
PHOTOGRAPHY AND RECORDING
At some events cameras and recording equipment will not be allowed at the show. There will be notices regarding photography and recording at the venue.
Ticket holders consent to professional photography, filming and sound recording as members of the audience at the venues.
SHOW ETIQUETTE
Please turn mobile phones and digital watch alarms off when entering the venue.
At some events cameras and recording equipment will not be allowed – please look and listen out for notices at the event.
LATE ARRIVAL
Attendee who arrive after a show has commenced, may only be allowed into the auditorium during a suitable break in the performance, which may not be until the interval.
FRIENDS AND PATRONS (Recurring Memberships)
- Nature of Agreement: By signing up as a “Friend of Chesham Fringe” or a “Patron,” you are agreeing to an annual recurring subscription.
- Automatic Renewal: Your payment method will be charged automatically once every 12 months on the anniversary of your initial sign-up.
- Cancellation: You may cancel your annual subscription at any time before your next renewal date. To cancel, please email email us at friends@cheshamfringe.com, with your full name. If you cancel, your benefits will continue until the end of your current paid year.
- Price Changes: We will notify you via email at least 30 days in advance if the annual fee for Friends or Patrons changes.
ONE-OFF DONATIONS
- Single Payment: Contributions made as a One-Off donation are processed as a single transaction.
- No Recurrence: Your card details are used for this transaction only and no future payments will be taken.
REFUNDS
- Memberships (Friends/Patrons): As this supports the running of the festival, membership fees are generally non-refundable once paid. However, if you believe a renewal was charged in error, please contact us within 14 days of the transaction.
- Donations: One-off donations are non-refundable.
DATA PROTECTION & MAILING LISTS
- Inclusion: By joining as a Friend or Patron, you agree to be added to the Chesham Fringe mailing list. This allows us to send you special offers, festival updates, and priority booking information.
- Opt-out: You can unsubscribe from this mailing list at any time by clicking the “Unsubscribe” link at the bottom of our emails, though this may limit your ability to receive Friend/Patron benefits.
- Privacy: We value your support and will never sell your data to third parties.
YOUR PRIVACY IS IMPORTANT TO US!
We take your privacy very seriously and are committed to protecting the privacy and security of our customers and visitors. We fully appreciate and respect the importance of data protection and security on the Internet.
This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions. This Policy explains:
- What information we collect when you use the https://cheshamfringe.com or https://tickets.cheshamfringe.com websites (the “Site(s)”), when you communicate with us, or when you sign up for our newsletter.
- How we use your information.
- How we share your information.
- How long we keep your information and how it is stored.
- Our approach to sensitive personal information.
- What options you have to control your information.
- The rights you may have in relation to your personal information.
- How we communicate changes to this Policy
- Please contact info@cheshamfringe.com if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.
ABOUT US
Our Sites are run by Chesham Fringe CIC (company number 16580775).
For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Chesham Fringe CIC is the “Data Controller” of the personal information collected through our Sites, by phone or in any correspondence.
Our address for all correspondence is: 44 Chessmount Rise, Chesham, England, HP5 1RB.
HOW DO WE COLLECT INFORMATION FROM YOU?
1. Information we collect when you visit our Sites
We will collect personal information that you provide to us when you:
- make a purchase through our Sites;
- fill in forms on our Sites, for example to leave a comment or register on a waiting list; or
- subscribe to our mailing list.
We will also collect certain information automatically when you visit our Sites, in particular:
- when you access our Sites, we use “cookies” to make it easier for you to use our Sites. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy
- we record details of the resources that you access to visit our Sites (for example, URL addresses, traffic data etc.);
- we record information about the type of device you have used to visit our Sites, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.
2. Information we collect when you contact us
- We will collect personal information about you when you contact us by telephone, e-mail, or via social media.
- By subscribing to the Fringe mailing list, you agree to receive from us emails detailing news, special offers, announcements and competitions. You can unsubscribe at any time by using the link at the bottom our emails.
- If we email you individually using our own email system, or respond to an email sent to us at any of our business email addresses, a copy of that email will also be stored.
- If you make an enquiry via our website, we will keep details of that enquiry and response for our data retention period.
- To assist you with any difficulty you may be having during the use of our Sites, and/or difficulties making a purchase.
HOW WE USE YOUR INFORMATION?
1. For the performance of a contract between you and us:
- to answer questions that you might have about our services;
- to fulfill any booking or purchase that you place with us;
- to collect payment from you;
- to provide you with a receipt;
- to protect and defend our legal rights and interests.
2. Where we have a legitimate interest in using your personal information:
- to analyse any feedback that you provide on our services, and to improve our services;
- to collect payment from you;
- to administer and deliver any service that you have signed up for.
3. Where you have provided your consent to our use of cookies:
Further details about our use of cookies is set out in our Cookie Policy.
HOW WE SHARE INFORMATION
We share your information with our core service providers and third party platforms as required for our business to function. We have an outsourced support team for our own business which may include Virtual Assistants, Web Designers, IT support, Sales and Marketing, Accounting and more. They have limited access to your data, where the service they provide to us means they need it.
Your information may be processed by a third party provider in order to maintain the functionality of our Sites and database.
We do not sell or exchange your personal data with organisations who may want to sell you something or use your data for research or other purposes.
Your information is held in the strictest confidence. We use only mainstream software options available to us.
We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your e-mail but still enables linking between your social media presence and our Sites. Your personal information will be transmitted to countries outside of the EEA, including the United States.
If you would like more information about how your personal information may be transmitted, and the safeguards applied, please contact info@cheshamfringe.com. You may have the right to object to your personal information being used in this way (see “Rights you may have” below).
We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our Sites and social channels, helps to better target our advertising.
HOW LONG WE KEEP YOUR INFORMATION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 10 years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Rights You May Have below for further information.
HOW WE STORE YOUR INFORMATION
Your information may be processed by our staff or by the staff of our suppliers and outsourced support team to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.
We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
SENSITIVE PERSONAL INFORMATION
We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.
YOUR RIGHTS
You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.
You can make any such requests here.
If you have any questions about this privacy Policy and practices of our Sites, you can contact us at info@cheshamfringe.com.
CHANGES TO THIS POLICY
We reserve the right to make changes to this Privacy Policy from time to time which will take effect from the date of posting on the Website. The new terms may be displayed on-screen and your continued use of the Website or failure to advise us to remove your image, show or other content, will mark your acceptance of any changes to this Privacy Policy.
This Policy was updated on 12 September 2025.
CONTACT US
If you have any questions about this privacy Policy and practices of our Sites you can contact us at info@cheshamfringe.com
WHAT IS A COOKIE?
A “cookie” is a piece of information that is stored on your computer’s hard drive, which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
HOW TO WE USE COOKIES?
We use cookies to track your use of our website. This helps us to understand how you use the site, to develop and improve our website as well as products and/or services in response to what you might need or want.
Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
REFUNDS
Tickets are non–returnable and non-refundable except when an event is cancelled.
In the event that a refund is agreed, your refund will be issued back to the online payment method that you used when purchasing the tickets.
EXCHANGES
Tickets are specific to the event you have booked. We cannot transfer any ticket from one event to another event. If you cannot make the event you have booked, you are free to pass your ticket onto another person, however, they must show the ticket (either on email, phone or in print) on the door to gain entry to the event.
Tickets that are not purchased through our official vendors may be invalid and entry may be denied to the venue. In this circumstance, no refunds will be provided.
CONCESSIONS
If you buy a ticket with a student or unemployed concession, ID that corresponds with that concession will be required for access to the venue and should be available for inspection on request (e.g. drivers licence, student card, unemployment benefit document).
If you are unable to present valid ID on collection you will be asked to pay the standard ticket price or may be refused entrance to the venue.
BOOKING FEE
A booking fee of 5% will be added to each booking. The booking fee covers the cost of bank charges, computer technology and ticket administration.
TICKET PROOF OF PURCHASE
Purchased tickets must be presented to access the show either electronically or hard copy. If you do not hold a valid ticket you will not be able to gain entry to the event.
UNDER 18’s
Some events have specific mandatory age guidance and/or content warnings (see event pages for details).
All under 18’s must be accompanied by a responsible adult who will be held responsible for the conduct and behaviour of the child.
For events that do not have specific age guidelines, it at the accompanying parents/guardians’ discretion of to decide if an event is suitable for their child.
DATA PROTECTION
See our Privacy Policy for details of how we collect and use your personal information including our Cookie Policy.
SEAT MOVES
We reserve the right to move customers to seats of the same or greater value.
FRAUDLENT BOOKINGS
We reserve the right to cancel ticket bookings which we reasonably suspect to have been made fraudulently. Tickets are for personal use only. Buying tickets as, or on behalf of a business or trader engaged in the resale of tickets is strictly prohibited. Tickets cannot be resold for commercial gain. We may cancel tickets and refuse entry if we have reason to believe this condition has not been respected. Customer accounts may also be suspended.
We are entitled to seize and/or cancel any ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent, ticketing partner or (where applicable) the official ticket resale partner of the event. We may also seize and/or cancel without refund any ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such ticket and its holder may be passed on to the relevant authorities.
We are not required to accept tickets if we know or have reasonable grounds for believing that the tickets have been duplicated or purchased from any of the following: unauthorised agents or other unauthorised sources including, without limitation, ticket touts. We are entitled to refuse entry to any person holding such a ticket or to eject them from the venue and/or the event.
The number of tickets purchased may be subject to a cap. We reserve the right to cancel any tickets which we reasonably believe were bought in excess of this cap or were otherwise purchased in breach of these venue terms.
Any event-specific terms and conditions, restrictions and accessibility will be posted in the relevant event booking page description.
REASONABLE BEHAVIOUR
We reserve the right to refuse admission to, or to eject a ticket holder for behaviour likely to cause damage, injury or nuisance, or failure to comply with reasonable requests. On occasion we may have to conduct security searches to ensure the safety of customers.
SOUND AND LIGHTING
Some events may contain sound levels/effects which can cause injury to your hearing. Some events include lighting effects which may affect some people. Warning notices will be posted around the venue.
OUTSIDE FOOD AND DRINK
Please note that only food and drink purchased at our venues may be consumed within them.
NO SMOKING / VAPING
All our venues are no smoking – this includes the use of electronic cigarettes/vapes.
PHOTOGRAPHY AND RECORDING
At some events cameras and recording equipment will not be allowed at the show. There will be notices regarding photography and recording at the venue.
Ticket holders consent to professional photography, filming and sound recording as members of the audience at the venues.
SHOW ETIQUETTE
Please turn mobile phones and digital watch alarms off when entering the venue.
At some events cameras and recording equipment will not be allowed – please look and listen out for notices at the event.
LATE ARRIVAL
Attendee who arrive after a show has commenced, may only be allowed into the auditorium during a suitable break in the performance, which may not be until the interval.
FRIENDS AND PATRONS (Recurring Memberships)
- Nature of Agreement: By signing up as a “Friend of Chesham Fringe” or a “Patron,” you are agreeing to an annual recurring subscription.
- Automatic Renewal: Your payment method will be charged automatically once every 12 months on the anniversary of your initial sign-up.
- Cancellation: You may cancel your annual subscription at any time before your next renewal date. To cancel, please email email us at friends@cheshamfringe.com, with your full name. If you cancel, your benefits will continue until the end of your current paid year.
- Price Changes: We will notify you via email at least 30 days in advance if the annual fee for Friends or Patrons changes.
ONE-OFF DONATIONS
- Single Payment: Contributions made as a One-Off donation are processed as a single transaction.
- No Recurrence: Your card details are used for this transaction only and no future payments will be taken.
REFUNDS
- Memberships (Friends/Patrons): As this supports the running of the festival, membership fees are generally non-refundable once paid. However, if you believe a renewal was charged in error, please contact us within 14 days of the transaction.
- Donations: One-off donations are non-refundable.
DATA PROTECTION & MAILING LISTS
- Inclusion: By joining as a Friend or Patron, you agree to be added to the Chesham Fringe mailing list. This allows us to send you special offers, festival updates, and priority booking information.
- Opt-out: You can unsubscribe from this mailing list at any time by clicking the “Unsubscribe” link at the bottom of our emails, though this may limit your ability to receive Friend/Patron benefits.
- Privacy: We value your support and will never sell your data to third parties.
YOUR PRIVACY IS IMPORTANT TO US!
We take your privacy very seriously and are committed to protecting the privacy and security of our customers and visitors. We fully appreciate and respect the importance of data protection and security on the Internet.
This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions. This Policy explains:
- What information we collect when you use the https://cheshamfringe.com or https://tickets.cheshamfringe.com websites (the “Site(s)”), when you communicate with us, or when you sign up for our newsletter.
- How we use your information.
- How we share your information.
- How long we keep your information and how it is stored.
- Our approach to sensitive personal information.
- What options you have to control your information.
- The rights you may have in relation to your personal information.
- How we communicate changes to this Policy
- Please contact info@cheshamfringe.com if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.
ABOUT US
Our Sites are run by Chesham Fringe CIC (company number 16580775).
For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Chesham Fringe CIC is the “Data Controller” of the personal information collected through our Sites, by phone or in any correspondence.
Our address for all correspondence is: 44 Chessmount Rise, Chesham, England, HP5 1RB.
HOW DO WE COLLECT INFORMATION FROM YOU?
1. Information we collect when you visit our Sites
We will collect personal information that you provide to us when you:
- make a purchase through our Sites;
- fill in forms on our Sites, for example to leave a comment or register on a waiting list; or
- subscribe to our mailing list.
We will also collect certain information automatically when you visit our Sites, in particular:
- when you access our Sites, we use “cookies” to make it easier for you to use our Sites. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy
- we record details of the resources that you access to visit our Sites (for example, URL addresses, traffic data etc.);
- we record information about the type of device you have used to visit our Sites, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.
2. Information we collect when you contact us
- We will collect personal information about you when you contact us by telephone, e-mail, or via social media.
- By subscribing to the Fringe mailing list, you agree to receive from us emails detailing news, special offers, announcements and competitions. You can unsubscribe at any time by using the link at the bottom our emails.
- If we email you individually using our own email system, or respond to an email sent to us at any of our business email addresses, a copy of that email will also be stored.
- If you make an enquiry via our website, we will keep details of that enquiry and response for our data retention period.
- To assist you with any difficulty you may be having during the use of our Sites, and/or difficulties making a purchase.
HOW WE USE YOUR INFORMATION?
1. For the performance of a contract between you and us:
- to answer questions that you might have about our services;
- to fulfill any booking or purchase that you place with us;
- to collect payment from you;
- to provide you with a receipt;
- to protect and defend our legal rights and interests.
2. Where we have a legitimate interest in using your personal information:
- to analyse any feedback that you provide on our services, and to improve our services;
- to collect payment from you;
- to administer and deliver any service that you have signed up for.
3. Where you have provided your consent to our use of cookies:
Further details about our use of cookies is set out in our Cookie Policy.
HOW WE SHARE INFORMATION
We share your information with our core service providers and third party platforms as required for our business to function. We have an outsourced support team for our own business which may include Virtual Assistants, Web Designers, IT support, Sales and Marketing, Accounting and more. They have limited access to your data, where the service they provide to us means they need it.
Your information may be processed by a third party provider in order to maintain the functionality of our Sites and database.
We do not sell or exchange your personal data with organisations who may want to sell you something or use your data for research or other purposes.
Your information is held in the strictest confidence. We use only mainstream software options available to us.
We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your e-mail but still enables linking between your social media presence and our Sites. Your personal information will be transmitted to countries outside of the EEA, including the United States.
If you would like more information about how your personal information may be transmitted, and the safeguards applied, please contact info@cheshamfringe.com. You may have the right to object to your personal information being used in this way (see “Rights you may have” below).
We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our Sites and social channels, helps to better target our advertising.
HOW LONG WE KEEP YOUR INFORMATION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 10 years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Rights You May Have below for further information.
HOW WE STORE YOUR INFORMATION
Your information may be processed by our staff or by the staff of our suppliers and outsourced support team to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.
We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
SENSITIVE PERSONAL INFORMATION
We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.
YOUR RIGHTS
You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.
You can make any such requests here.
If you have any questions about this privacy Policy and practices of our Sites, you can contact us at info@cheshamfringe.com.
CHANGES TO THIS POLICY
We reserve the right to make changes to this Privacy Policy from time to time which will take effect from the date of posting on the Website. The new terms may be displayed on-screen and your continued use of the Website or failure to advise us to remove your image, show or other content, will mark your acceptance of any changes to this Privacy Policy.
This Policy was updated on 12 September 2025.
CONTACT US
If you have any questions about this privacy Policy and practices of our Sites you can contact us at info@cheshamfringe.com
WHAT IS A COOKIE?
A “cookie” is a piece of information that is stored on your computer’s hard drive, which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
HOW DO WE USE COOKIES?
We use cookies to track your use of our website. This helps us to understand how you use the site, to develop and improve our website as well as products and/or services in response to what you might need or want.
Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.